Data Deletion Policy

This Data Deletion Policy explains how you can request deletion of your personal data from TransitStay.

It should be read together with our Privacy Policy and Terms of Service.

You may request deletion of your personal data at any time.

Depending on your location, this right may be provided under applicable privacy laws, including the UK GDPR, EU GDPR, and other regional privacy laws.

The easiest and most secure way to delete your data is through your TransitStay account.

You can request deletion by:

• Log in to TransitStay
• Open Settings
• Open Account
• Select Delete Account

Because TransitStay uses email verification and passwordless login, logging in helps us confirm that the deletion request is coming from the account owner.

If you cannot access your account, you may request deletion by contacting us.

You can contact us by:

• Contact form: https://www.transitstay.com/contact

Before processing the request, we may need to verify your identity to protect your account from unauthorized deletion.

When you request deletion, we will delete or anonymize personal data associated with your account, including where applicable:

• Account information, such as email address and profile data
• Authentication records linked to your account
• Saved content, including moodboards and preferences
• Search history and usage interactions
• Device and app usage data linked to your account
• Marketing preferences and communication records

We may retain limited data where necessary for:

• Legal obligations
• Fraud prevention
• Security investigations
• Dispute resolution
• Enforcement of our Terms of Service
• Compliance records showing that a deletion request was processed

Where possible, retained data will be minimized, restricted, or anonymized.

If you created content that was shared with other users, deletion may affect access to that content.

Where possible, we will delete or anonymize your personal information while preserving the integrity of shared or collaborative content for other users.

For example, a shared moodboard may remain visible to collaborators, but your personal identifiers may be removed or anonymized.

TransitStay may use trusted service providers for authentication, hosting, email delivery, analytics, infrastructure, and other operational needs.

Where required and technically possible, we will notify relevant service providers to delete or anonymize personal data associated with your account.

Some third-party services may retain limited data according to their own legal obligations and retention policies.

Deleted data may remain temporarily in encrypted backups or system logs.

Backup and log data is not used for active service delivery and will be deleted, overwritten, or anonymized according to our normal backup and retention cycles.

If backup data must be restored, we will take reasonable steps to ensure previously deleted account data is not reactivated.

We aim to process verified deletion requests within 30 days.

In some cases, processing may take longer where:

• The request is complex
• Additional verification is required
• We are legally permitted or required to retain certain information

If processing takes longer, we will inform you where required by applicable law.

Once your account deletion request has been completed:

• Your account will be permanently removed or disabled
• You will no longer be able to access your account
• Your saved content and preferences will be deleted or anonymized
• Active sessions may be revoked
• Some anonymized or aggregated analytics data may remain

Deletion is generally permanent and cannot be reversed once completed.

We may retain anonymized or aggregated data that no longer identifies you.

This may include statistics about platform usage, content performance, or general travel interest trends.

Such data is not used to identify individual users.

TransitStay is intended for users aged 12 and above.

If a parent or legal guardian believes that a young user personal data should be deleted, they may contact us using the details below.

We may require verification of the requester identity and relationship to the user before processing the request.

For deletion requests or questions about this policy, contact:

Website: https://www.transitstay.com/contact